by Adrian Moss on 1 February, 2018
(I have thanked them for their help and support)
Dear Mr Moss
Thank you for your email of 5 January 2018 to the Highways England Customer Contact Centre about the street lighting at Fishbourne Roundabout and the condition of the A27 carriageway between Chichester and Havant, and please accept my apologies for the delay in returning to you.
A-one+ works on behalf of Highways England and we are responsible for the day to day operation and maintenance of motorways and trunk roads in Kent, Sussex and a small section of Surrey.
Firstly, I’m pleased to confirm that as previously advised our Lighting Team were attending site throughout the week of 8 January 2018. All lights that could be safely repaired were fixed. Increased lighting of approximately 80% is now fully functional. The upgrade scheme to replace the lighting with LED lighting has been designed and remains in our forward programme for July 2018.
I can certainly appreciate you concerns about the busy stretch of the A27 between Chichester and Havant, and please be assured that Highways England and A-one+ as a responsible service provider are committed to maintaining their road network in a safe and serviceable condition. Resurfacing was carried out to sections of this stretch of the A27 in 2015 and 2016 however, the tarmac laid over the existing concrete continues to deteriorate. Recognising that a long term, sustainable solution is required, I’m pleased to advise that we’ve designed a resurfacing programme called ‘A27 Emsworth to Chichester’. Construction is planned for early April 2018. Whilst I can’t offer a definite start date, with your permission I’d be happy to hold your details on file and keep you updated nearer the time.
Whilst the worn out sections of tarmac may be unsightly and may influence driver behaviour, the dips are very shallow and we do not consider them to be dangerous. We inspect the A27 carriageway at this location every 7 days, and please note that the inspection on the 31 January 2018 didn’t highlight any safety critical defects. Our next inspection is due on 7 February 2018.
Defects across the Highways England network are categorised by order of the severity and safety implication to the travelling public. Safety defects are attended to and made safe within 24 hours and any permanent repairs that are required are then carried out within 28 days. Service defects are less severe and are further categorised into High or Low priority. Service High defects will aim to be repaired within 6 months, whereas Service Low defects are monitored and placed into future programme of works and bid for funding.
Thank you again for contacting us and for any other queries, please contact the Highways England Customer Contact Centre. They are available 24 hours a day by phone: 0300 123 5000 or by email: firstname.lastname@example.org. Alternatively, you can visit the Highways England website at www.highways.gov.uk.
As a valued customer, your opinion matters to us and we can only improve our service if we receive your valued feedback. We’d be grateful if you could take a couple of minutes to tell us on how you found your experience with the customer care team.
Customer and Stakeholder Liaison Assistant
Working on behalf of Highways England
DONNINGTON ROUNDABOUT AND PEDESTRIAN CROSSING
I have once again written to Highways England about the crossing whilst the bridge is sorted out. It is still dangerousLeave a comment